He was knowledgeable, patient and quick.
I just finished a call with Sam. He solved two problems that have been bugging me for months in a half hour. In spite of my having made some errors that caused the problems, he treated me with respect and never made me feel foolish for what I had done. He was knowledgeable, patient and quick. I hope I never have another problem, but, if I do, Sam is going to be number 1 on my list of people to call.
Palm Springs Tech Services