
Concierge-Level Tech Support, IT & Web Services for Residents & Guests, Small Businesses & Home Offices, Nonprofits & Community Organizations in Greater Palm Springs, California
Remote Support & Web Services throughout the United States
WE CALL YOU BACK! đ

CUSTOMER SERVICE and TECHNICAL EXPERTISE
With 32 years of tech experience and 40 years of delivering concierge-level customer service domestically and internationally, we take care of you by taking care of your technology needs. We know how to solve your tech problems and how to talk with you about them. And we know how to listen. Think of us as your very own IT department.
Small business is where real customer care started and it is where you can still rely on finding it. Small business owners know the value of satisfied clients, their continued patronage, and how important it is for them to speak highly of us. If we donât take good care of the people we serve, we donât stay in business. We must ensure each person we work with is completely satisfied; however, we have the agency and flexibility to achieve that. Ours is not a business of high quantity; it must be high quality.

Hours & Rates
Standard Rate: $120/hour
Monday – Saturday
10am – 6pm PT
by appointment
Off-Hours Rate: $180/hour
all other times, unless otherwise agreed
(We’re pretty agreeable; check our calendar and contact us to schedule it.)
billed in 15-minute increments
1-hour minimum for on-site service
no charge for most travel
materials & 3rd-party services at cost
25% discount for nonprofits
75% web services discount for small community organizations

Some of What We Do
There’s more. Just ask. If we can’t provide what you need, we will refer you to who can.
Networks
Fiber & cable modems, Routers, Wireless networks, Wired networks, Hotspots
Tablets & Phones
iPads, iPhones, Android tablets & phones
Software & Apps
Sourcing, Installation, Training, Excel, Word, Powerpoint, Outlook
Backups
Local and cloud backup solutions
Websites
Website design and administration
Computers
Laptops, Desktops, Windows, Mac, Upgrades, Purchasing recommendations, Setup, Replacements, Maintenance, General troubleshooting
Smart Devices
Amazon Alexa, Google Home, Apple HomePod, Smart plugs, Smart bulbs, Home automation, Wireless cameras
Email & Cloud
Microsoft 365, G Suite, Dropbox
Viruses & Malware
Diagnosis, removal, data recovery, antivirus/security
Printers & Scanners
Printer/scanner setup, troubleshooting

We Use & Recommend
These are affiliate links to products and services we use. We have researched these products and highly recommend them to our clients. If you purchase them via the links below, we’ll get a commission. If you’d rather not use our link, Google the product/service and purchase it via a search result. Regardless, we hope our recommendations are useful to you.

