Concierge-Level Tech Support, IT & Web Services for Residents & Guests, Small Businesses & Home Offices, Nonprofits & Community Organizations in Greater Palm Springs, California

Remote Support & Web Services throughout the United States

WE CALL YOU BACK! 😉

CUSTOMER SERVICE and TECHNICAL EXPERTISE

headshot of Sam Moore With 32 years of tech experience and 40 years of delivering concierge-level customer service domestically and internationally, we take care of you by taking care of your technology needs. We know how to solve your tech problems and how to talk with you about them. And we know how to listen. Think of us as your very own IT department.

Small business is where real customer care started and it is where you can still rely on finding it. Small business owners know the value of satisfied clients, their continued patronage, and how important it is for them to speak highly of us. If we don’t take good care of the people we serve, we don’t stay in business. We must ensure each person we work with is completely satisfied; however, we have the agency and flexibility to achieve that. Ours is not a business of high quantity; it must be high quality.

Hours & Rates

Standard Rate: $120/hour
Monday – Saturday
10am – 6pm PT
by appointment

Off-Hours Rate: $180/hour
all other times, unless otherwise agreed

(We’re pretty agreeable; check our calendar and contact us to schedule it.)

billed in 15-minute increments

1-hour minimum for on-site service

no charge for most travel

materials & 3rd-party services at cost

25% discount for nonprofits

75% web services discount for small community organizations

Some of What We Do

There’s more. Just ask. If we can’t provide what you need, we will refer you to who can.

Networks

Fiber & cable modems, Routers, Wireless networks, Wired networks, Hotspots

Tablets & Phones

iPads, iPhones, Android tablets & phones

Software & Apps

Sourcing, Installation, Training, Excel, Word, Powerpoint, Outlook

Backups

Local and cloud backup solutions

Websites

Website design and administration

Computers

Laptops, Desktops, Windows, Mac, Upgrades, Purchasing recommendations, Setup, Replacements, Maintenance, General troubleshooting

Smart Devices

Amazon Alexa, Google Home, Apple HomePod, Smart plugs, Smart bulbs, Home automation, Wireless cameras

Email & Cloud

Microsoft 365, G Suite, Dropbox

Viruses & Malware

Diagnosis, removal, data recovery, antivirus/security

Printers & Scanners

Printer/scanner setup, troubleshooting

We Use & Recommend

These are affiliate links to products and services we use. We have researched these products and highly recommend them to our clients. If you purchase them via the links below, we’ll get a commission. If you’d rather not use our link, Google the product/service and purchase it via a search result. Regardless, we hope our recommendations are useful to you.

He explained various things that I needed to know

I had purchased a new HP wireless printer which I thought would be a cinch to hook up. It wasn’t. I had always taken my mac into a repair shop, but was not going to take the mac and printer in. I saw an ad on Nextdoor of a tech that had just moved here and lived close to where I live. I contacted the technician and he was over the next morning on time. He was real pleasant to work with and knew what he was doing. He explained various things that I needed to know, I’m like a five year old with a short attention span. He will be my go to guy for the future.

Al Lindstrom
Palm Springs, CA

Palm Springs Tech Services
2020-09-06T17:48:16-07:00

Al Lindstrom
Palm Springs, CA

I had purchased a new HP wireless printer which I thought would be a cinch to hook up. It wasn’t. I had always taken my mac into a repair shop, but was not going to take the mac and printer in. I saw an ad on Nextdoor of a tech that had just moved here and lived close to where I live. I contacted the technician and he was over the next morning on time. He was real pleasant to work with and knew what he was doing. He explained various things that I needed to know, I’m like a five year old with a short attention span. He will be my go to guy for the future.

expertise, guidance and a heart for non-profits

When I was hired as Business Manager of Upper Savannah Care Services in Greenwood, SC, I was made aware of their website that had been sitting stagnate for a few years. After I settled into my position, I took on the task of looking at our website and began my conversations with Sam to start the process of developing USCS’s current website. At this point, I had no clue as to what needed to be done or even how to do this, but Sam guided our agency through this process as we dismantled the old website from its previous vendor and then moved it to Sam's care. His knowledge is very extensive and he helped us on many levels to not just have a website but to have a website that tells a story of who we are at USCS. It was a journey that involved all of our staff in getting their credentials, photos and other articles that brought life to our webpage and one which gives continual life to our website as we maintain keeping the site up to date. I know without Sam’s expertise, guidance and a heart for non-profits such as ours, that this website development would not have been as awesome as it is today.


Ferrel Percival
Business Manger
Upper Savannah Care Services
Greenwood, SC

Palm Springs Tech Services
2020-06-30T15:38:07-07:00

Ferrel Percival
Business Manger
Upper Savannah Care Services
Greenwood, SC

When I was hired as Business Manager of Upper Savannah Care Services in Greenwood, SC, I was made aware of their website that had been sitting stagnate for a few years. After I settled into my position, I took on the task of looking at our website and began my conversations with Sam to start the process of developing USCS’s current website. At this point, I had no clue as to what needed to be done or even how to do this, but Sam guided our agency through this process as we dismantled the old website from its previous vendor and then moved it to Sam's care. His knowledge is very extensive and he helped us on many levels to not just have a website but to have a website that tells a story of who we are at USCS. It was a journey that involved all of our staff in getting their credentials, photos and other articles that brought life to our webpage and one which gives continual life to our website as we maintain keeping the site up to date. I know without Sam’s expertise, guidance and a heart for non-profits such as ours, that this website development would not have been as awesome as it is today.

always responds to all my emails and texts very quickly

Sam has helped me numerous times with all my computer questions, set-up and much more. His knowledge of computers, programs, emails and more is endless! Sam always responds to all my emails and texts very quickly. He is extremely patient and willing to find the best program or way for me to help my business. I highly recommend Sam Moore! I give him Five Stars Plus!


Cheryl Hucks
Cheryl Hucks Interior Design
High Point, NC

Palm Springs Tech Services
2020-06-30T15:15:00-07:00

Cheryl Hucks
Cheryl Hucks Interior Design
High Point, NC

Sam has helped me numerous times with all my computer questions, set-up and much more. His knowledge of computers, programs, emails and more is endless! Sam always responds to all my emails and texts very quickly. He is extremely patient and willing to find the best program or way for me to help my business. I highly recommend Sam Moore! I give him Five Stars Plus!

he made it all make total sense

Sam couldn't have made my simple mind understand any better. He was exactly on time and totally professional. I am of that generation that is lucky I answer the cellphone correctly. So, explaining an issue with my laptop was reassuring - he made it all make total sense.

Jack Alexander
Palm Springs, CA

Palm Springs Tech Services
2020-09-15T18:05:48-07:00

Jack Alexander
Palm Springs, CA

Sam couldn't have made my simple mind understand any better. He was exactly on time and totally professional. I am of that generation that is lucky I answer the cellphone correctly. So, explaining an issue with my laptop was reassuring - he made it all make total sense.

able to evaluate and organize my systems quickly

Sam, thank you for setting up my TV, DVD and VCR in my home. You were concise and were able to evaluate and organize my systems quickly and you left me with complete instructions on operating all three.

Wayne Green
Palm Springs, CA

Palm Springs Tech Services
2020-08-17T10:08:30-07:00

Wayne Green
Palm Springs, CA

Sam, thank you for setting up my TV, DVD and VCR in my home. You were concise and were able to evaluate and organize my systems quickly and you left me with complete instructions on operating all three.

I feel safe working with Sam

Sam has helped me with my computer needs for the last five years and I can highly recommend him. When you set your appointment time you can count on Sam arriving promptly to your location or initiating a call to work remotely at the appointed time. Most of my issues are of the mundane yet I know Sam to be very well versed in solving much more complicated issues than mine. When I need computer assistance I feel safe working with Sam, most issues we’ve solved onsite yet if he does need to take in a portion of my equipment I do not hesitate to trust him with it. The issue of trust is so important as we have such valuable and personal information stored in our systems these days. As Sam prepares to move to the west coast I am grateful to have met him and grateful he will be able to help me with future issues remotely.


Catherine Campbell
Greensboro, NC

Palm Springs Tech Services
2020-06-30T14:25:05-07:00

Catherine Campbell
Greensboro, NC

Sam has helped me with my computer needs for the last five years and I can highly recommend him. When you set your appointment time you can count on Sam arriving promptly to your location or initiating a call to work remotely at the appointed time. Most of my issues are of the mundane yet I know Sam to be very well versed in solving much more complicated issues than mine. When I need computer assistance I feel safe working with Sam, most issues we’ve solved onsite yet if he does need to take in a portion of my equipment I do not hesitate to trust him with it. The issue of trust is so important as we have such valuable and personal information stored in our systems these days. As Sam prepares to move to the west coast I am grateful to have met him and grateful he will be able to help me with future issues remotely.

always responds quickly to our needs, is often able to fix problems remotely

As a small(ish) nonprofit, it has been difficult over the years to get great tech support, but we have cherished the opportunity to work with Sam. He is super reliable, always responds quickly to our needs, is often able to fix problems remotely and is always pleasant and professional.


Becky Yates
Executive Director
Caring Services, Inc.
High Point, NC

Palm Springs Tech Services
2020-07-02T06:47:24-07:00

Becky Yates
Executive Director
Caring Services, Inc.
High Point, NC

As a small(ish) nonprofit, it has been difficult over the years to get great tech support, but we have cherished the opportunity to work with Sam. He is super reliable, always responds quickly to our needs, is often able to fix problems remotely and is always pleasant and professional.

knowledgeable, cost conscious, and dependable

My husband and I have used Sam Moore for almost ten years for our respective businesses and for home IT service. We highly recommend him to others. He is knowledgeable, cost conscious, and dependable. He makes himself available when we have emergencies. My business is a non-profit and my husband’s, is a for profit. Sam is helpful and innovative in both arenas.


Susan Shore Schwartz
Executive Director
The Cemala Foundation
Greensboro, NC

Palm Springs Tech Services
2020-06-30T14:56:30-07:00

Susan Shore Schwartz
Executive Director
The Cemala Foundation
Greensboro, NC

My husband and I have used Sam Moore for almost ten years for our respective businesses and for home IT service. We highly recommend him to others. He is knowledgeable, cost conscious, and dependable. He makes himself available when we have emergencies. My business is a non-profit and my husband’s, is a for profit. Sam is helpful and innovative in both arenas.

it became quickly obvious to us that we had found the right person

My partner and I recently moved to a new home in Palm Springs and the previous owners left us their TVs and their sound system. Both being tech challenged and also needing to get our internet working, I reached out to Sam at Palm Springs Tech Services. Sam responded in a timely fashion and we set up an appointment. Arriving right on time, it became quickly obvious to us that we had found the right person—he is totally professional, knowledgeable, and friendly. He is a natural teacher in being able to explain to us in terms we could easily understand how to work the sound system, what we needed to have a Spectrum technician do and how to connect and use our router from our previous home. As the earliest a Spectrum technician could get to our home was a few days away, Sam came up with a temporary fix to make one tv work for us! All in all, we had a terrific experience working with Sam. I strongly recommend him and wish him the very best as he grows his young business.

Dave Velasquez
Palm Springs, CA

Palm Springs Tech Services
2020-08-31T09:37:22-07:00

Dave Velasquez
Palm Springs, CA

My partner and I recently moved to a new home in Palm Springs and the previous owners left us their TVs and their sound system. Both being tech challenged and also needing to get our internet working, I reached out to Sam at Palm Springs Tech Services. Sam responded in a timely fashion and we set up an appointment. Arriving right on time, it became quickly obvious to us that we had found the right person—he is totally professional, knowledgeable, and friendly. He is a natural teacher in being able to explain to us in terms we could easily understand how to work the sound system, what we needed to have a Spectrum technician do and how to connect and use our router from our previous home. As the earliest a Spectrum technician could get to our home was a few days away, Sam came up with a temporary fix to make one tv work for us! All in all, we had a terrific experience working with Sam. I strongly recommend him and wish him the very best as he grows his young business.

He was knowledgeable, patient and quick.

I just finished a call with Sam. He solved two problems that have been bugging me for months in a half hour. In spite of my having made some errors that caused the problems, he treated me with respect and never made me feel foolish for what I had done. He was knowledgeable, patient and quick. I hope I never have another problem, but, if I do, Sam is going to be number 1 on my list of people to call.

David Polinsky
Greensboro, NC

Palm Springs Tech Services
2020-09-03T16:19:05-07:00

David Polinsky
Greensboro, NC

I just finished a call with Sam. He solved two problems that have been bugging me for months in a half hour. In spite of my having made some errors that caused the problems, he treated me with respect and never made me feel foolish for what I had done. He was knowledgeable, patient and quick. I hope I never have another problem, but, if I do, Sam is going to be number 1 on my list of people to call.

places a priority on customer service, kindness and results

Sam is a responsive and helpful technology support provider. He works diligently to identify the root problem. He was patient in assisting me and helping to ‘walk me through’ the steps needed to fix what wasn’t working. He places a priority on customer service, kindness and results. I highly recommend Sam for your technology needs.


Mona G. Edwards
Executive Coach & Consultant
Lift Coaching & Consulting
Greensboro, NC

Palm Springs Tech Services
2020-06-30T15:48:35-07:00

Mona G. Edwards
Executive Coach & Consultant
Lift Coaching & Consulting
Greensboro, NC

Sam is a responsive and helpful technology support provider. He works diligently to identify the root problem. He was patient in assisting me and helping to ‘walk me through’ the steps needed to fix what wasn’t working. He places a priority on customer service, kindness and results. I highly recommend Sam for your technology needs.

It is rare that a small business can access the high level of expertise that Sam offers.

Commercial RE Resources, Inc. is a boutique real estate office whose clients are all major land developers. Transactions are large. We cannot tolerate nonfunctioning technology that disrupts our continuous research or occurs in the midst of a transaction.


Sam Moore has been our technology go to person for a few years now. He has recovered a computer from a hijacker, has corrected software installation by a much larger technology firm, is readily available for advice and direction when issues arise, he is very responsive and flexible, we find Sam cost effective.


It is rare that a small business can access the high level of expertise that Sam offers. We consider Sam an integral member of our team and are darned lucky to have him available.


Bill Armstrong
Commercial RE Resources
Greensboro, NC

Palm Springs Tech Services
2020-07-01T14:13:30-07:00

Bill Armstrong
Commercial RE Resources
Greensboro, NC

Commercial RE Resources, Inc. is a boutique real estate office whose clients are all major land developers. Transactions are large. We cannot tolerate nonfunctioning technology that disrupts our continuous research or occurs in the midst of a transaction. Sam Moore has been our technology go to person for a few years now. He has recovered a computer from a hijacker, has corrected software installation by a much larger technology firm, is readily available for advice and direction when issues arise, he is very responsive and flexible, we find Sam cost effective. It is rare that a small business can access the high level of expertise that Sam offers. We consider Sam an integral member of our team and are darned lucky to have him available.

Within a few minutes he knew what the problem was and had it fixed.

Sam is a great technician! We had a problem with our tv/cable connection (for weeks!) He came over and checked it out. Within a few minutes he knew what the problem was and had it fixed. I give him 4 stars! I will use him on all my future technology challenges!!!!

Dave McGee
Palm Springs, CA

Palm Springs Tech Services
2020-08-17T10:05:39-07:00

Dave McGee
Palm Springs, CA

Sam is a great technician! We had a problem with our tv/cable connection (for weeks!) He came over and checked it out. Within a few minutes he knew what the problem was and had it fixed. I give him 4 stars! I will use him on all my future technology challenges!!!!

We were in a mess … got us up and running seamlessly

We were in a mess. Our email server wasn’t serving us well at all and our company’s communications had pretty much ground to a halt. In a very short period of time Sam figured out the problem, made recommendations, implemented those recommendations and got us up and running seamlessly. Sam, I’m impressed and very grateful we found you.


David Hoggard
Double Hung, LLC
Greensboro, NC

Palm Springs Tech Services
2020-06-30T15:13:41-07:00

David Hoggard
Double Hung, LLC
Greensboro, NC

We were in a mess. Our email server wasn’t serving us well at all and our company’s communications had pretty much ground to a halt. In a very short period of time Sam figured out the problem, made recommendations, implemented those recommendations and got us up and running seamlessly. Sam, I’m impressed and very grateful we found you.

I feel comfortable asking for his assistance

Finding a trusted IT consultant is tough. It is also tougher when one is “technically challenged!” It certainly doesn’t help that I am older and do not care for computers. I have always seen them as nothing more than a necessary evil! I do not mind asking for help but have had a difficult time finding someone that can assist me with both hardware and software issues.


Enter Sam Moore! I feel comfortable asking for his assistance with anything computer related including updating my computer software, and explaining new features. Rarely have I worked with a consultant that has the knowledge, experience and professionalism of Sam Moore. He is very patient and I feel like I am an important customer regardless of the level of complexity. Sam’s help with IT issues at home and work has been invaluable. I am so pleased to have Sam in my corner!


Kathleen McCann Webster
Greensboro, NC

Palm Springs Tech Services
2020-06-30T14:22:46-07:00

Kathleen McCann Webster
Greensboro, NC

Finding a trusted IT consultant is tough. It is also tougher when one is “technically challenged!” It certainly doesn’t help that I am older and do not care for computers. I have always seen them as nothing more than a necessary evil! I do not mind asking for help but have had a difficult time finding someone that can assist me with both hardware and software issues. Enter Sam Moore! I feel comfortable asking for his assistance with anything computer related including updating my computer software, and explaining new features. Rarely have I worked with a consultant that has the knowledge, experience and professionalism of Sam Moore. He is very patient and I feel like I am an important customer regardless of the level of complexity. Sam’s help with IT issues at home and work has been invaluable. I am so pleased to have Sam in my corner!

sweet and very talented … very easy to work with

A big Thanks to Sam Moore for all his hard work. Not only is he a sweet and very talented man, but he is very easy to work with. I give him the highest of recommendations for all your web needs.


David Wichman
The Male Adventure
Palm Springs, CA

Palm Springs Tech Services
2020-06-30T15:08:15-07:00

David Wichman
The Male Adventure
Palm Springs, CA

A big Thanks to Sam Moore for all his hard work. Not only is he a sweet and very talented man, but he is very easy to work with. I give him the highest of recommendations for all your web needs.

Sam has far outperformed all others

Over the years, we have used several IT companies and have found that Sam has far outperformed all others. His service is always timely and responsive to our particular needs. He is always there with advice and direction and has allowed us to expand our business in ways that had not occurred to us. The fact that we are a small business has never seemed to have made any difference in the level of service we have been afforded. Without Sam and his company, we would not have been able to attain the level of growth and business that we have.


R. Scott Noblett
Past Perfect Estate Services
Greensboro, NC

Palm Springs Tech Services
2020-06-30T15:45:46-07:00

R. Scott Noblett
Past Perfect Estate Services
Greensboro, NC

Over the years, we have used several IT companies and have found that Sam has far outperformed all others. His service is always timely and responsive to our particular needs. He is always there with advice and direction and has allowed us to expand our business in ways that had not occurred to us. The fact that we are a small business has never seemed to have made any difference in the level of service we have been afforded. Without Sam and his company, we would not have been able to attain the level of growth and business that we have.

Everything is done and it’s done right!

I contacted Sam to set up my new laptop. He replied immediately, let me know what information he would need from me to get all my apps set up properly, and let me know when he could have it all done. My laptop is all set up and I love it! I had to do nothing. Everything is done and it's done right! I highly recommend Sam for all your tech needs!

Corrine Zartler
Palm Springs, CA

Palm Springs Tech Services
2020-09-13T16:08:15-07:00

Corrine Zartler
Palm Springs, CA

I contacted Sam to set up my new laptop. He replied immediately, let me know what information he would need from me to get all my apps set up properly, and let me know when he could have it all done. My laptop is all set up and I love it! I had to do nothing. Everything is done and it's done right! I highly recommend Sam for all your tech needs!

took the reins of an older idle webpage and brought it up to date

Sam took the reins of an older idle webpage and brought it up to date. And he did it fast. He also worked with me to help me understand how to make changes to the website along with keeping it secured and up to date with new improvements.


Doug Bris-Bois
Carpet King
Burlington, NC

Palm Springs Tech Services
2020-06-30T15:17:15-07:00

Doug Bris-Bois
Carpet King
Burlington, NC

Sam took the reins of an older idle webpage and brought it up to date. And he did it fast. He also worked with me to help me understand how to make changes to the website along with keeping it secured and up to date with new improvements.
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COVID-19 Precautions

We are serious about safety - yours and ours.

 

COVID-19 precautions we take:

  • Should we become aware of exposure or illness, we will not risk your health or the health of those around you. Instead, we will provide remote service, reschedule or refer you to another service provider.
  • We follow physical distance recommendations where possible and limit social interactions.
  • We sanitize our hands and don a clean mask prior to entering your space. We properly wear the mask throughout our time with you.
  • We limit our contact with surfaces in your space and will either sanitize or ensure you are informed of what we touched.
  • If we take your equipment off site, it will be sanitized before it is returned to you.

What we ask of you:

  • We require our clients to wear a mask while we're in the same room.
  • If you are not feeling well, please let us know prior to our visit. We are happy to reschedule your appointment or attempt to assist you remotely.
  • If you have been in close proximity for 15 or more minutes to someone with COVID-19 in the past 2 weeks, please let us know prior to our visit.
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