Concierge-Level Tech Support, IT & Web Services for Residents & Guests, Small Businesses & Home Offices, Nonprofits & Community Organizations in Greater Palm Springs, California
Remote Support & Web Services throughout the United States
CUSTOMER SERVICE and TECHNICAL EXPERTISE
With 32 years of tech experience and 40 years of delivering concierge-level customer service domestically and internationally, we take care of you by taking care of your technology needs. We know how to solve your tech problems and how to talk with you about them. And we know how to listen. Think of us as your very own IT department.
Small business is where real customer care started and it is where you can still rely on finding it. Small business owners know the value of satisfied clients, their continued patronage, and how important it is for them to speak highly of us. If we don’t take good care of the people we serve, we don’t stay in business. We must ensure each person we work with is completely satisfied; however, we have the agency and flexibility to achieve that. Ours is not a business of high quantity; it must be high quality.
Hours & Rates
Standard Rate: $120/hour
Monday – Saturday
10am – 6pm PT
Off-Hours Rate: $180/hour
all other times, unless otherwise agreed
(We’re pretty agreeable; check our calendar and contact us to schedule it.)
billed in 15-minute increments
1-hour minimum for on-site service
no charge for most travel
parts & equipment billed at cost
25% labor discount for nonprofits
Some of What We Do
There’s more. Just ask. If we can’t provide what you need, we will refer you to who can.
Fiber & cable modems, Routers, Wireless networks, Wired networks, Hotspots
Tablets & Phones
iPads, iPhones, Android tablets & phones
Software & Apps
Sourcing, Installation, Training, Excel, Word, Powerpoint, Outlook
Local and cloud backup solutions
Website design and administration
Laptops, Desktops, Windows, Mac, Upgrades, Purchasing recommendations, Setup, Replacements, Maintenance, General troubleshooting
Amazon Alexa, Google Home, Apple HomePod, Smart plugs, Smart bulbs, Home automation, Wireless cameras
Email & Cloud
Microsoft 365, G Suite, Dropbox
Viruses & Malware
Diagnosis, removal, data recovery, antivirus/security
Printers & Scanners
Printer/scanner setup, troubleshooting
We Use & Recommend
These are affiliate links to products and services we use. We have researched these products and highly recommend them to our clients. If you purchase them via the links below, we’ll get a commission. If you’d rather not use our link, Google the product/service and purchase it via a search result. Regardless, we hope our recommendations are useful to you.
expertise, guidance and a heart for non-profits
When I was hired as Business Manager of Upper Savannah Care Services in Greenwood, SC, I was made aware of their website that had been sitting stagnate for a few years. After I settled into my position, I took on the task of looking at our website and began my conversations with Sam to start the process of developing USCS’s current website. At this point, I had no clue as to what needed to be done or even how to do this, but Sam guided our agency through this process as we dismantled the old website from its previous vendor and then moved it to Sam's care. His knowledge is very extensive and he helped us on many levels to not just have a website but to have a website that tells a story of who we are at USCS. It was a journey that involved all of our staff in getting their credentials, photos and other articles that brought life to our webpage and one which gives continual life to our website as we maintain keeping the site up to date. I know without Sam’s expertise, guidance and a heart for non-profits such as ours, that this website development would not have been as awesome as it is today.
Upper Savannah Care Services
Sam has far outperformed all others
Over the years, we have used several IT companies and have found that Sam has far outperformed all others. His service is always timely and responsive to our particular needs. He is always there with advice and direction and has allowed us to expand our business in ways that had not occurred to us. The fact that we are a small business has never seemed to have made any difference in the level of service we have been afforded. Without Sam and his company, we would not have been able to attain the level of growth and business that we have.
R. Scott Noblett
Past Perfect Estate Services
I feel comfortable asking for his assistance
Finding a trusted IT consultant is tough. It is also tougher when one is “technically challenged!” It certainly doesn’t help that I am older and do not care for computers. I have always seen them as nothing more than a necessary evil! I do not mind asking for help but have had a difficult time finding someone that can assist me with both hardware and software issues.
Enter Sam Moore! I feel comfortable asking for his assistance with anything computer related including updating my computer software, and explaining new features. Rarely have I worked with a consultant that has the knowledge, experience and professionalism of Sam Moore. He is very patient and I feel like I am an important customer regardless of the level of complexity. Sam’s help with IT issues at home and work has been invaluable. I am so pleased to have Sam in my corner!
Kathleen McCann Webster
always responds quickly to our needs, is often able to fix problems remotely
As a small(ish) nonprofit, it has been difficult over the years to get great tech support, but we have cherished the opportunity to work with Sam. He is super reliable, always responds quickly to our needs, is often able to fix problems remotely and is always pleasant and professional.
Caring Services, Inc.
High Point, NC
sweet and very talented … very easy to work with
A big Thanks to Sam Moore for all his hard work. Not only is he a sweet and very talented man, but he is very easy to work with. I give him the highest of recommendations for all your web needs.
The Male Adventure
Palm Springs, CA
We were in a mess … got us up and running seamlessly
We were in a mess. Our email server wasn’t serving us well at all and our company’s communications had pretty much ground to a halt. In a very short period of time Sam figured out the problem, made recommendations, implemented those recommendations and got us up and running seamlessly. Sam, I’m impressed and very grateful we found you.
Double Hung, LLC
always responds to all my emails and texts very quickly
Sam has helped me numerous times with all my computer questions, set-up and much more. His knowledge of computers, programs, emails and more is endless! Sam always responds to all my emails and texts very quickly. He is extremely patient and willing to find the best program or way for me to help my business. I highly recommend Sam Moore! I give him Five Stars Plus!
Cheryl Hucks Interior Design
High Point, NC
It is rare that a small business can access the high level of expertise that Sam offers.
Commercial RE Resources, Inc. is a boutique real estate office whose clients are all major land developers. Transactions are large. We cannot tolerate nonfunctioning technology that disrupts our continuous research or occurs in the midst of a transaction.
Sam Moore has been our technology go to person for a few years now. He has recovered a computer from a hijacker, has corrected software installation by a much larger technology firm, is readily available for advice and direction when issues arise, he is very responsive and flexible, we find Sam cost effective.
It is rare that a small business can access the high level of expertise that Sam offers. We consider Sam an integral member of our team and are darned lucky to have him available.
Commercial RE Resources
places a priority on customer service, kindness and results
Sam is a responsive and helpful technology support provider. He works diligently to identify the root problem. He was patient in assisting me and helping to ‘walk me through’ the steps needed to fix what wasn’t working. He places a priority on customer service, kindness and results. I highly recommend Sam for your technology needs.
Mona G. Edwards
Executive Coach & Consultant
Lift Coaching & Consulting
knowledgeable, cost conscious, and dependable
My husband and I have used Sam Moore for almost ten years for our respective businesses and for home IT service. We highly recommend him to others. He is knowledgeable, cost conscious, and dependable. He makes himself available when we have emergencies. My business is a non-profit and my husband’s, is a for profit. Sam is helpful and innovative in both arenas.
Susan Shore Schwartz
The Cemala Foundation
I feel safe working with Sam
Sam has helped me with my computer needs for the last five years and I can highly recommend him. When you set your appointment time you can count on Sam arriving promptly to your location or initiating a call to work remotely at the appointed time. Most of my issues are of the mundane yet I know Sam to be very well versed in solving much more complicated issues than mine. When I need computer assistance I feel safe working with Sam, most issues we’ve solved onsite yet if he does need to take in a portion of my equipment I do not hesitate to trust him with it. The issue of trust is so important as we have such valuable and personal information stored in our systems these days. As Sam prepares to move to the west coast I am grateful to have met him and grateful he will be able to help me with future issues remotely.
took the reins of an older idle webpage and brought it up to date
Sam took the reins of an older idle webpage and brought it up to date. And he did it fast. He also worked with me to help me understand how to make changes to the website along with keeping it secured and up to date with new improvements.