
On-Site & Remote Tech Support, IT & Web Services for Residents & Guests, Small Businesses & Home Offices, Nonprofits & Community Organizations in Greater Palm Springs, California
Remote Support & Web Services throughout the United States

CUSTOMER SERVICE and TECHNICAL EXPERTISE
With over 30 years of tech experience and over 40 years* of delivering exceptional customer service domestically and internationally, we take care of you by taking care of your technology needs. We know how to solve your tech problems and how to talk with you about them. And we know how to listen. Think of us as your very own IT department.
Small business is where real customer care started and it is where you can still rely on finding it. Small business owners know the value of satisfied clients, their continued patronage, and how important it is for them to speak highly of us. If we don’t take good care of the people we serve, we don’t stay in business. We must ensure each person we work with is completely satisfied; however, we have the agency and flexibility to achieve that. Ours is not a business of high quantity; it must be high quality.
*Not a typo! 😊
I started working in my grandfather’s grocery store when I was 7. At 10, I was working weekends and holidays in my parents’ clothing stores. I grew up in small-town retail and know how to take care of people.

Hours & Rates
Standard Rate: $140/hour
Monday – Saturday
10am – 6pm Pacific
by appointment
all other times, unless otherwise agreed
(We’re pretty agreeable. Contact us to schedule it.)
billed in 15-minute increments
1-hour minimum for on-site service
no charge for most travel
materials & 3rd-party services at cost

Some of What We Do
There’s more. Just ask. If we can’t provide what you need, we will refer you to who can.
Networks
Fiber & cable modems, Routers, Wireless networks, Wired networks, Hotspots
Tablets & Phones
iPads, iPhones, Android tablets & phones
Software & Apps
Sourcing, Installation, Training, Excel, Word, Powerpoint, Outlook
Backups
Local and cloud backup solutions
Websites
Website design and administration
Digitize Old Photos
Scanning of photos, negatives, and slides to preserve your treasured memories and make them readily available on your devices and to share with others
Computers
Laptops, Desktops, Windows, Mac, Upgrades, Purchasing recommendations, Setup, Replacements, Maintenance, General troubleshooting
Smart Homes
Amazon Alexa, Google Home, Smart plugs, Smart bulbs, Home automation, Wireless cameras, Ring doorbells and cameras, Thermostats, Smart TVs, Roku, Apple TV, Amazon Firestick, Google Chromecast
Email & Cloud
Microsoft 365, Google Workspace, Dropbox, iCloud
Viruses & Malware
Diagnosis, removal, data recovery, antivirus/security
Printers & Scanners
Printer/scanner setup, troubleshooting
Voice Services
Voiceover/Narration for e-learning and other media. Phone menus and voicemail greetings. Visit voiceoversam.com for samples and details.

We Use & Recommend
These are affiliate links to products and services we use. We have researched these products and highly recommend them to our clients. If you purchase them via the links below, we’ll get a commission. If you’d rather not use our link, Google the product/service and purchase it via a search result. Regardless, we hope our recommendations are useful to you.

